Privacy Policy

This Privacy Policy describes how Souk Hive (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit our website and make purchases from our store. We operate with a strong commitment to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and responsible manner. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect
When you place an order or interact with our website, we may collect personal information that you voluntarily provide. This includes your full name, email address, phone number, billing address, shipping address, and payment details necessary to complete your purchase. We may also collect non-personal information automatically such as your IP address, browser type, device information, time zone, pages viewed, and how you interact with our website. This data helps us understand user behavior and improve our services.

How We Use Your Information
The information we collect is used primarily to process and fulfill your orders, manage your account, and provide customer support. We use your contact details to communicate order confirmations, shipping updates, and respond to your inquiries. Additionally, your information may be used to improve our website functionality, enhance user experience, detect fraud or unauthorized activity, and send promotional or marketing communications if you have opted to receive them.

Order Processing and Fulfillment
When you place an order, your information is used to process payments, confirm transactions, and arrange delivery of your purchased items. We may share necessary details with logistics and delivery partners solely for the purpose of completing your order. These service providers are only given the information required to perform their functions and are expected to handle your data securely and confidentially.

Sharing of Information
We do not sell, rent, or trade your personal information to third parties. Your data may only be shared with trusted third-party service providers who assist in operating our business, such as payment processors, delivery services, and technical service providers. These parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services on our behalf.

Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting obligations. When your information is no longer required, we take reasonable steps to securely delete or anonymize it.

Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website performance. Cookies help us understand how visitors use our site so we can improve functionality and usability. You have the option to control or disable cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.

Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption where applicable, and restricted access to sensitive data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights
You have the right to access, correct, update, or request deletion of your personal information at any time. You may also request details about how your data is being processed or request that we limit certain uses of your information. If you wish to exercise any of these rights, you may contact us using the details provided below.

Marketing Communications
With your consent, we may send you promotional emails or updates about new products, offers, or store-related announcements. You can opt out of receiving such communications at any time by following the unsubscribe instructions included in the email or by contacting us directly.

Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

International Data Transfers
As our operations may involve processing data across different regions, your information may be transferred and stored outside your country of residence. We take appropriate steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may contact us at soukhive@gmail.com. We are committed to addressing your inquiries in a timely and professional manner.