Shipping Policy

This Shipping Policy explains how Souk Hive processes, ships, and delivers orders placed through our online store. By placing an order, you agree to the terms outlined in this policy. Our goal is to ensure a smooth, transparent, and reliable shipping experience for all customers.

Order Processing Time
All orders are processed within a specified handling time after payment confirmation. Processing times may vary depending on product availability and order volume. Once your order is processed, it is prepared for shipment and handed over to our delivery partners. Orders are not processed or shipped on weekends or public holidays, which may result in slight delays during busy periods.

Shipping Methods and Delivery Times
We offer multiple shipping options depending on the destination and selected service. Delivery times are estimated and may vary due to factors beyond our control such as courier delays, weather conditions, or customs clearance. While we strive to meet estimated delivery timelines, actual delivery may take longer in some cases.

Shipping Coverage
We primarily ship to customers located in KSA and surrounding supported regions. Availability of shipping services may depend on the delivery address provided at checkout. If shipping is not available for a specific location, the order may be declined or canceled with a refund where applicable.

Shipping Costs
Shipping charges are calculated at checkout based on the selected shipping method and delivery location. Any applicable shipping fees will be clearly displayed before completing your order. In some cases, promotional offers may include free or discounted shipping, which will be mentioned on the website when applicable.

Order Tracking
Once your order has been shipped, a tracking number will be provided via email or other contact details provided at checkout. You can use this tracking number to monitor the status of your shipment through the courier’s tracking system. Tracking updates may take some time to appear after dispatch.

Delivery Attempts
Our delivery partners will attempt to deliver your order to the provided shipping address. It is your responsibility to ensure that the address and contact details are accurate and complete. If delivery fails due to incorrect address, unavailability of the recipient, or inability to contact you, the shipment may be delayed, returned, or incur additional charges.

Customs and Duties
For international shipments, customs duties, taxes, or import fees may be applied by the destination country. These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost. We are not responsible for delays caused by customs clearance processes.

Shipping Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to unforeseen circumstances such as high order volumes, logistical issues, weather disruptions, or customs procedures. We appreciate your patience in such situations and will do our best to assist in resolving any shipping-related concerns.

Lost or Damaged Shipments
In the rare event that your order is lost or arrives damaged, you should contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution. Claims for damaged items may require photographic evidence and must be reported within a reasonable timeframe after delivery.

Address Accuracy
Customers are responsible for providing accurate and complete shipping information at the time of purchase. We are not liable for delays or losses resulting from incorrect or incomplete addresses. If you need to update your shipping details, please contact us promptly before the order is dispatched.

Contact Information
If you have any questions or concerns regarding shipping, delivery, or order status, you may contact us at soukhive@gmail.com. We are committed to assisting you and ensuring a satisfactory delivery experience.